Last updated: 19th Jan 2026

This Privacy & Cookie Policy explains how Provestor Accounts Ltd (“we”, “us”, “our”) collects, uses, and protects personal data when you visit and interact with our website at www.provestor.co.uk (“Our Site”).

This policy applies only to website visitors and enquiries.
If you become a client or user of our software, a separate Client Privacy Notice will apply.

1. Who We Are (Data Controller)

For the purposes of UK data protection law, the data controller is:

Provestor Accounts Ltd
Registered address:
1 Derwent Business Centre, Clarke Street, Derby, DE1 2BU

Email: dpo@provestor.co.uk

We are responsible for deciding how and why personal data collected through Our Site is processed.

2. What This Policy Covers

This policy applies to your use of Our Site only.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal data.

3. Your Rights

Under the UK General Data Protection Regulation (“UK GDPR”), you have the right to:

• Be informed about how we use your personal data

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data in certain circumstances

• Restrict or object to the processing of your personal data

• Request a copy of your data in a portable format

• Object to direct marketing

• Rights in relation to automated decision-making and profiling

If you have concerns about how we handle your data, you can contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO).

4. What Personal Data We Collect

Depending on how you use Our Site, we may collect:

• Contact details (such as name, email address, telephone number)

• Business details (such as company name)

• Enquiry information submitted through forms or live chat

• Technical data, including:

  • IP address

  • Browser type and version

  • Device and operating system

  • Pages visited and actions taken on Our Site

• Cookie and tracking data (see section below)

We do not intentionally collect special category personal data through Our Site.

5. How We Use Your Personal Data

We use personal data collected via Our Site to:

• Respond to enquiries and requests

• Provide access to website features

• Improve website performance, content, and user experience

• Monitor website usage and trends

• Manage marketing preferences and communications (where permitted)

• Comply with legal and regulatory obligations

We do not sell your personal data.

6. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Legitimate interests – to operate, secure, and improve Our Site and respond to enquiries

• Contract – where processing is necessary to take steps at your request prior to entering into a contract

• Consent – for non-essential cookies and certain marketing activities

• Legal obligation – where required by law

7. Marketing Communications

Where permitted, we may send marketing communications about our services.

You can opt out at any time by:

• Using the unsubscribe link in our emails, or

• Contacting us directly at hello@provestor.co.uk or dpo@provestor.co.uk

We do not send unsolicited marketing where consent is required and has not been given.

8. Data Sharing

We may share personal data with trusted third parties who support Our Site and business operations, such as:

• Website hosting and IT providers

• Analytics and performance tools

• Marketing and communications platforms

These third parties act as data processors and are required to protect your data and use it only in accordance with our instructions.

We may also share data where required by law or to protect our legal rights.

9. International Data Transfers

Some of our service providers may process data outside the UK.

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place.

10. Data Retention

We retain website-related personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry data is retained for a reasonable period to manage follow-ups

• Analytics data is retained in aggregated or anonymised form where possible

When data is no longer required, it is securely deleted or anonymised.

11. Accessing Your Data (Subject Access Requests)

You have the right to request a copy of the personal data we hold about you.

Requests should be sent to:
dpo@provestor.co.uk

We may need to verify your identity before responding. We aim to respond within one month and do not charge a fee.

12. Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information about how the site is used.

Types of Cookies We Use

Our Site uses:

• Strictly necessary cookies
  Required for the website to function and cannot be switched off.

• Analytics cookies
  Help us understand how visitors use Our Site so we can improve it.

• Marketing cookies
  Used to deliver relevant advertising and measure campaign effectiveness.

13. Contacting Us

If you have questions about this policy or how we handle your personal data, please contact our Data Protection Officer:

Email: dpo@provestor.co.uk
Post: Provestor Accounts Ltd, 1 Derwent Business Centre, Clarke Street, Derby, DE1 2BU

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.